Help Us To Help You

Working Together With Our Patients

What We Will Do For You

We will provide a caring, professional service at all times
Ensure absolute confidentiality at all times
Provide you with emergency care when you need it
Refer you for a specialist opinion when you and your doctor agree that is needed
Provide trained staff through on-going education and training
Listen to your complaints and suggestions; promptly investigate any complaint you may have about our services via our complaints procedure

What You Can Do For Us

Treat us and our staff with respect and courtesy at all times.
Let us know about any appointment that you cannot keep. It may help someone else rather than be wasted
Ask for an urgent appointment only if it is really necessary
Please do not ask for home visits when you are able to travel to the surgery
Please do not contact the doctors after hours for routine matters which could easily wait until morning
Please take as much responsibility as possible for your own health. Follow advice from the doctor or nurse. Take medication as directed, keep follow-up appointments and attend for screening procedures. Use the re-order form provided when requesting a repeat prescription
Please let us know if you change your name, address or telephone number
Tell us about any complaints or misunderstandings as soon as possible to allows us to deal with them

Data Protection / Confidentiality

We ask you for personal information so that you can receive appropriate care and treatment. This information is recorded on computer and we are registered under the Data Protection Act. The practice will ensure that patient confidentiality is maintained at all times by all members of the practice team. However, for the effective functioning of a multi-disciplinary team it is sometimes necessary that medical information about you is shared between members of the team.

Suggestions & Complaints

We are very happy to receive constructive comments or suggestions for improving our service to patients. Similarly, if you have a complaint we will deal with it in a constructive way. Please write or telephone our practice administrator.