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Other InformationNon NHS ServicesThere are several some such as signing forms, taxi and HGV medicals, private insurance forms, housing letter etc which are not covered under the NHS and for which you will be asked to pay the relevant fee. Please ask the receptionist for the charges for these services. Zero ToleranceOur doctors and staff have a right to work in a safe environment and we operate a zero tolerance policy towards violence and verbal abuse. ChaperoningThe surgery offers a chaperoning service. Please make your GP, nurse or receptionist aware if you would like a chaperone present at your consultation. EmergenciesIf you are confronted with a serious medical problem such as severe chest pain or severe bleeding call an ambulance (telephone 999) before calling the surgery. Primary Care Trust (PCT)Our practice is included in the area covered by the Mid Essex Primary Care Trust who can be contacted at: Kestrel House, Hedgerows Business Park, Colchester Road, Chelmsford CM2 5PF, telephone (01245) 398770. The Patient Advisory and Liaison Service (PALS) can be contacted on the Mid Essex PCT telephone number. This service is intended to help patients who feel that they have a problem with any NHS service. Help and advice in resolving problems can be given by a PALS advisor. Freedom Of InformationThe Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available via www.foi.nhs.uk. |
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