As of April 2013, Melbourne House Surgery has been registered with the Care Quality Commission (CQC), as have every other GP practice in England.
This means that at least once every two years, the CQC will inspect the surgery. This is to ensure that we meet the essential standards laid down by the organisation in the provision of our care to our patients.
The experience of patients at the practice is at the heart of this inspection. As such, the inspector will wish to talk to patients about their experiences and may wish to view a sample of patient records. This will of course be done on a confidential basis.
Further information can be obtained from the practice team, or from the CQC website (http://www.cqc.org.uk/).