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Help Us To Help You

Working Together With Our Patients

What We Will Do For You

  • We will provide a caring, professional service at all times
  • Ensure absolute confidentiality at all times
  • Provide you with emergency care when you need it
  • Refer you for a specialist opinion when you and your doctor agree that is needed
  • Provide trained staff through on-going education and training
  • Listen to your complaints and suggestions; promptly investigate any complaint you may have about our services via our complaints procedure

What You Can Do For Us

  • Treat us and our staff with respect and courtesy at all times.
  • Let us know about any appointment that you cannot keep. It may help someone else rather than be wasted
  • Ask for an urgent appointment only if it is really necessary
  • Please do not ask for home visits when you are able to travel to the surgery
  • Please do not contact the doctors after hours for routine matters which could easily wait until morning
  • Please take as much responsibility as possible for your own health. Follow advice from the doctor or nurse. Take medication as directed, keep follow-up appointments and attend for screening procedures. Use the re-order form provided when requesting a repeat prescription
  • Please let us know if you change your name, address or telephone number
  • Tell us about any complaints or misunderstandings as soon as possible to allows us to deal with them
Parkside Medical Centre, Melbourne Avenue, Chelmsford, CM1 2DY
  • Telephone (01245) 354370
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